Privacy Policy

01Commitment to data protection

The processing of personal data, whether automated or not, follows the principles of good faith, purpose, necessity, and security, in compliance with:

• Law No. 12,965/2014 (Brazilian Internet Civil Framework)
• Law No. 13,709/2018 (Brazilian General Data Protection Law, LGPD)
• Regulation (EU) No. 2016/679 (General Data Protection Regulation, GDPR)

This policy may be updated at any time, particularly to reflect legal or technological changes. We recommend that users review it periodically.

02User rights

We guarantee the following rights to data subjects:

• Confirmation and access to the data being processed;
• Correction of incomplete, inaccurate, or outdated information;
• Anonymization, blocking, or deletion of unnecessary or excessive data;
• Portability of data, in accordance with ANPD regulations;
• Information on sharing with public or private entities;
• Withdrawal of consent and deletion of data, where applicable;
• Objection to processing, based on specific circumstances;
• Review of automated decisions, including profiling.

These rights may be exercised by contacting us at:

03Data collected

The data collected depends on the user's interaction with the website and may include:

3.1Registration data

• Name
• Email
• Phone number
• Company and job title

3.2Forms and contact

• Messages submitted via the contact form

3.3Contractual performance

• Information necessary for the provision of services

3.4Access logs

• Stored for a minimum of 6 months (in accordance with the Brazilian Internet Civil Framework)

3.5Newsletter

• User's email address, if they opt in to the newsletter

3.6Sensitive data

• We do not collect sensitive data as defined by the LGPD

3.7Incidental collection

• Other data may be processed with consent or as required by law

04Purpose of data use

We use data to:

• Enable navigation and use of the website's services
• Fulfill legal and contractual obligations
• Personalize content and communications
• Support statistical, commercial, and performance analysis
• Send institutional or marketing communications, when authorized

05Legal bases

Processing may take place on the basis of:

• Consent of the data subject
• Compliance with a legal or regulatory obligation
• Performance of a contract or pre-contractual procedures
• Regular exercise of rights in judicial proceedings
• Legitimate interest of Pier Cloud (subject to the rights of the data subject)

06Retention period

Data will be retained:

• For as long as necessary to fulfill the stated purposes
• For the duration of a contractual or legal relationship
• Until consent is eventually withdrawn

The data subject may request deletion at any time, subject to applicable legal and regulatory retention periods.

07Data sharing

Pier Cloud does not share personal data with third parties, except where required by law or with the data subject's consent.

08Information security

We adopt technical and organizational measures to ensure the security and confidentiality of data, including:

• Use of SSL certificates
• Access monitoring and control
• Prevention of loss, alteration, or leakage

In the event of a significant security incident, data subjects will be notified within a reasonable timeframe.

09Use of cookies

We use cookies to:

• Improve the browsing experience
• Remember preferences
• Measure interactions with the website

Users may configure their browser to manage cookies. Disabling cookies may affect the functionality of certain features. For details, see our Cookie Policy.

10Data Protection Officer (DPO)

The data protection officer at Pier Cloud is:

11Complaints

Data subjects may file complaints with the Brazilian National Data Protection Authority (ANPD) or another competent supervisory authority.

12Governing law and jurisdiction

In the event of disputes, Brazilian law shall apply, with jurisdiction in the courts of São Paulo, SP.